Our Store Policies
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Terms and Conditions
By visiting and/or making a purchase on pompeak.com, you are agreeing to pompeak ltd's terms and conditions described below.
Please ensure you fully understand them when using and shopping on pompeak.com.
We reserve the right to revise these terms and conditions at any time.
For any queries please contact us using the contact form here or email us:
Shipping and Returns
Free world wide shipping on orders.
Deliveries and made in cooperation with the postal services.
Cancellation of orders in not possible after dispatch.
Returns can be arrange provided the product is undamaged and unused.
If an order cannot be fulfilled, Pompeak reserves the right to cancel any order before dispatch and will issue a full refund.
Further details can be found on the shipping and returns page.
Pompeak watches are covered by a two year warranty from the date of purchase, covering defects in materials or workmanship.
In the case of a defect being found, Pompeak will repair or replace the faulty component.
No charge to the consumer will apply for parts or labour. The consumer will be liable for shipping costs unless agreed otherwise.
NOTE: This warranty does not cover damage caused by lack of care, accidents, water damage or general misuse and does not cover general wear to the case, glass or strap/bracelet.
5 ATM water resistance refers to a water resistance up to 5 atmospheres of over pressure (up to 50 meters).
Note this is tested in 50 meters of static water and is designed to resist accidental splashes, short swimming/showers. This level of water resistance is not designed for prolonged exposure to water e.g. water sports, diving, snorkeling etc. All our watches are produced with a minimum of 5 ATM water resistance, however water damage is not covered by warranty.
For any questions relating to warranty, please contact us using the contact form here.